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Happy to lend a hand

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27th September, 2022

It’s good to know that when you need a hand, your colleagues are happy to help.

We’ve always got each other’s back at NSW Health Pathol­o­gy, nev­er more so than in ear­ly 2022 when our Bowral lab­o­ra­to­ry need­ed a hand and their col­leagues in Camp­bell­town, Bankstown and Liv­er­pool hit the road to help them out.

Bowral has a mul­ti­dis­ci­pli­nary lab­o­ra­to­ry with a small team which ser­vices two hos­pi­tals in the South­ern High­lands. In mid-March, Bowral faced crit­i­cal staff short­ages, which was caus­ing fatigue and a decrease in staff morale. On top of their usu­al shifts, staff were main­tain­ing the on-call ser­vices out of hours, with call-backs a reg­u­lar occurrence.

The lab­o­ra­to­ry man­agers at Bankstown and Camp­bell­town col­lab­o­rat­ed with Oper­a­tions to jump into action, with a plan to deploy staff between three lab­o­ra­to­ries to allow the staff at Bowral some much need­ed respite.

The oper­a­tion saw Camp­bell­town staff pro­vide dai­ly cov­er­age to Bowral lab­o­ra­to­ry while Bankstown and Liv­er­pool staff back­filled their absences to ensure a con­tin­u­a­tion of ser­vices at all laboratories.

This was an excit­ing team build­ing oppor­tu­ni­ty where staff were able to work in lab­o­ra­to­ries they had­n’t vis­it­ed before. Recent stan­dard­i­s­a­tion of equip­ment and mid­dle­ware meant staff could move seam­less­ly between lab­o­ra­to­ries. Peo­ple were able to put a face to a name at the end of the phone and see how the oth­er lab­o­ra­to­ries func­tioned, bring­ing their learn­ings back to their own laboratories.

The Bowral team was very grate­ful to see how will­ing their col­leagues were to help. Many staff mem­bers went above and beyond, com­mut­ing over 2,000 kms over the course of the month to cov­er shifts, even com­plet­ing over­time to meet ser­vice demands and ensure con­tin­u­a­tion of high qual­i­ty, patient-cen­tred services.

We’re proud of our amaz­ing teams for step­ping up to lend a hand when it’s most needed.


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