Teamwork is key at NSW Health Pathology and it was definitely on show in early 2022, when our staff in Campbelltown, Bankstown and Liverpool hit the road to help their colleagues in Bowral.
Bowral has a small laboratory team which services two hospitals in the Southern Highlands. In March, our Bowral lab faced critical staff shortages and everyone was exhausted. On top of their usual shifts, staff were maintaining the on-call services out of hours, with call-backs a regular occurrence.
The laboratory managers at Bankstown and Campbelltown collaborated with our Operations team to jump into action, deploying staff between three laboratories to provide our Bowral team with some much needed respite.
The operation saw Campbelltown staff provide daily coverage to Bowral laboratory while Bankstown and Liverpool staff backfilled their absences.
Our Bowral team was very grateful to see how willing their colleagues were to help. Many staff members went above and beyond, commuting over 2,000 kms to cover shifts to meet service demands and ensure continuation of high quality, patient-centred services.