eReporting is NSW Health Pathology’s new electronic pathology reporting solution. It delivers public pathology test results directly into your Practice Management Software (PMS), streamlining workflows and improving patient care.

This new way to deliver pathology reports aligns with the NSW Health Single Digital Patient Record (SDPR) program for secure, holistic and integrated view of the care patients receive across the NSW public health system.

Our goal is to:

• Provide timely and complete information for timely clinical decision-making.
• Reduce administrative burden for practices.
• Improve confidentiality by reducing reliance on fax, email, and paper.
• Ensure accurate record-keeping and lower operational costs.

Reporting brings a host of advantages to your practice:

• Faster, reliable results
  Clinicians receive timely, consistent clinical information—making it easier to track patient progress and get urgent results fast.
• Streamlined workflows
  Automated delivery of pathology results directly into your Practice Management Software (PMS) reduces manual handling and the risk of lost documents.
• Enhanced patient care
  With complete and up-to-date information at your fingertips, you can make more informed decisions and provide better care.
• Cost and environmental savings
  Say goodbye to paper clutter! eReporting helps your practice save on printing costs and supports environmental sustainability by reducing paper use.
• Supports Accreditation
  Electronic results offer additional security and meets accreditation confidentiality requirements.

Experience a smarter, more efficient way to manage pathology results—so you can focus on what matters most: your patient.

The rollout starts 25 March 2026 for our customers in the Hunter and New England region and will progressively expand across NSW until 2028.

Between December 2025 and March 2026, you will receive two emails from us to:

1. Confirm practice details including
   • Practice name, address,
   • Healthcare Provider Identifier-Organisation (HPI-O)
   • Electronic Data Identifier, (EDI) (if relevant)
   • Clinicians name(s),
   • Medicare provider numbers, and
   • Fax numbers (if relevant)
2. Validate our new pathology reports are received in your Practice Management Software (PMS) or by fax.

If we are unable to validate your practice, you may not receive all pathology results correctly, so we want to help you prepare and be ready to benefit from the new system.

You received your unique Electronic Data Identifier (EDI) code directly from HealthLink during the sign-up process when you register for an account. You can look up your practice’s HealthLink EDI in the Provider Directory, just follow the steps below:

1. Go to the HealthLink Provider Directory
2. Log in with your username and password
3. Once logged in you can search the directory for your practice name and your EDI will be listed.
4. If you have any issues or cannot find your log in details, call 1300 145 465 and select option 1 or email [email protected].

We want to test your practice’s readiness to receive electronic reporting via your practice management software (PMS) ahead of the go live date.  To do this, practices will receive test pathology reports in your PMS and will be asked to confirm:

• You received the pathology report in your PMS.
• The pathology report format matches the sample PDF we provided.

Then we know you’re ready to go.

Our new pathology reports will look different to what you have received in the past. They will:

• clearly show pending and urgent results.
• display the last two test results for comparison.
• be concise, printable PDFs aligned with Royal College Pathologists Australia’s (RCPA) Standardised pathology Informatics in Australia (SPIA) guidelines.
• use standardised layouts for ease of comprehension.

If you currently receive your pathology reports by fax and your practice is not registered to receive electronic results, we still need to verify we have the correct details for you so that you can continue to receive your pathology reports via fax from 25 March 2026 onwards.

We strongly encourage you to take this opportunity to benefit from our electronic reports. To find out how to register, visit our HealthLink page or contact our team at [email protected] for more information.

If your practice is already registered for electronic pathology results with a HealthLink EDI but have previously opted to receive them by fax as the default, we will be in contact with you to transition to electronic results only. Our eReporting system only allows one delivery method per practice with electronic being the default preferred method.  If you’d like to discuss this with our team, please reach out to us at [email protected].

If your practice receives a pathology report from one of our laboratories in the Hunter New England region, you are included in this new eReporting roll out.

Sometimes, our larger or more specialised labs - like the John Hunter Hospital laboratory - test patient samples when a case is complex. We send your patient’s sample to these labs to make sure you get the best possible results to inform your clinical decision making.

Our team is here to help make this transition smooth and avoid any disruption for you and your patients.

Contact our team via  [email protected]  or call us on 0460 019 937.