eReporting is NSW Health Pathology’s new electronic pathology reporting solution. It delivers public pathology test results directly into your Practice Management Software (PMS), streamlining workflows and improving patient care.

This new eReporting system aligns with the NSW Health Single Digital Patient Record (SDPR) program for secure, holistic and integrated view of the care patients receive across the NSW public health system.

Our goal is to:

• provide timely and complete information for timely clinical decision-making.
• reduce administrative burden for practices.
• improve confidentiality by reducing reliance on fax, email, and paper.
• ensure accurate record-keeping and lower operational costs.

eReporting brings a host of advantages to your practice:

• Faster, reliable results
  Clinicians receive timely, consistent clinical information—making it easier to track patient progress and get urgent results fast.
• Streamlined workflows
  Automated delivery of pathology results directly into your Practice Management Software (PMS) reduces manual handling and the risk of lost documents.
• Enhanced patient care
  With complete and up-to-date information at your fingertips, you can make more informed decisions and provide better care.
• Cost and environmental savings
  Say goodbye to paper clutter! eReporting helps your practice save on printing costs and supports environmental sustainability by reducing paper use.
• Supports Accreditation
  Electronic results offer additional security and meets accreditation confidentiality requirements.

Experience a smarter, more efficient way to manage pathology results—so you can focus on what matters most: your patient.

Our new pathology reports will look different to what you have received in the past. They will:

• clearly show pending and urgent results.
• display the last two test results for comparison.
• be concise, printable PDFs aligned with Royal College Pathologists Australia’s (RCPA) Standardised pathology Informatics in Australia (SPIA) guidelines.
• use standardised layouts for ease of comprehension.

If you currently receive your pathology reports by fax and your practice is not registered to receive electronic results, we will continue to send your results by fax once the new system goes live.

We strongly encourage you to take this opportunity to benefit from our electronic reports. To find out how to register, visit our HealthLink page or contact our team at [email protected] for more information.

The rollout started in May 2026 for our customers in the Hunter and New England region and will progressively expand across NSW until 2028.

The next areas to go live in late 2026 are Northern NSW, Mid North Coast, Northern Sydney and the Central Coast.

We may contact you before go-live to test your practice’s readiness to receive electronic reporting via your practice management software (PMS) ahead of the go live date.  To do this, practices will receive test pathology reports in your PMS and will be asked to confirm:

• you received the pathology report in your PMS.
• the pathology report format matches the sample PDF we provided.

Then we know you’re ready to go.

We will be contacting our customers in Northern NSW, Mid North Coast, Northern Sydney and the Central Coast between June and November 2026 to validate our new pathology reports are received in your Practice Management Software (PMS) or by fax.

We strongly encourage you to check your practice details are up-to-date in HealthLink, as we rely on this information to direct your pathology reports to you correctly.

You can update your details online by signing into the HealthLink Online Directory with your username and password.  If you don’t have log in details, call HealthLink on 1300 145 465 (Option 1).

Please ensure all your current providers are added with their Medicare Provider Numbers, and any doctors who no longer work at your practice are removed.

Step-by-step instructions to help you are in the Provider Directory Quick Start Guide (PDF) (see page 6 for updating details and page 9 for adding providers).

If your practice receives a pathology report from any of our laboratories in these regions, you are included in this new eReporting roll out.

Sometimes, our larger or more specialised labs - test patient samples from other hospitals when a case is complex.

We send your patient’s sample to these labs to make sure you get the best possible results to inform your clinical decision making.

If you get reports from our Hunter New England labs and encounter any issues, please call our Customer Service team on 02 4921 4000 or 1800 801 949.